We make things right with clear, fair steps.

1) Eligibility

• Items that arrived damaged, spoiled, or significantly different from what was confirmed with you.
• Incorrect items received compared to the final confirmation list.
• Requests made within 24 hours of delivery for perishable goods; within 3 days for non-perishables.

2) What’s not covered

• Change of mind after delivery is completed.
• Issues reported beyond the stated time windows.
• Normal variation in appearance of fresh produce that does not affect quality.

3) How to request

1. Contact us via mobile or email within the eligibility window.
2. Provide your order reference, photos (if applicable), and a brief description of the issue.
3. Allow us to review and propose a resolution: refund, replacement, or store credit when appropriate.

4) Resolution options

• Refund: Processed after verification; timing depends on payment channel.
• Replacement: Subject to stock availability; we will align on the next delivery schedule.
• Store credit: Applied to your next purchase if preferred.

5) Timelines

We aim to acknowledge your request within one business day. Refund processing depends on the payment provider’s timelines; replacements are scheduled as soon as stock and delivery windows allow.

6) Payment link cancellations

Payment links are valid for 24 hours after confirmation. Unpaid orders may be cancelled automatically to keep inventory accurate. If a link expires, contact us so we can re-confirm availability and issue a new link when possible.

7) Contact us

We’re here to help. Reach out with your order details so we can resolve issues quickly and fairly.